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Managed Services

0 comments | Tuesday, September 29, 2009

The new buzzword in our industry is "managed services" .  If you were to ask 100 people what the heck managed services is, you will most likely get 99 different answers.  Let's break it down.

Managed means to administer or be in charge of
Services means the action of helping or doing work for someone

So in it's simplist form managed services means to administer doing work for someone, in this case a business.

We have seen managed services defined as the following

Taking care of your printers
Taking care of your desktop computers
Taking care of your routers and/or firewalls
Taking care of your servers

etc..

It is all over the place.  Then it gets even more complicated as you break this down further.

Some companies will only "monitor" your computers or servers.  Meaning that they will install a program on the computer and it reports to a central place, usually outsourced, that tells them if there is a problem.  Then they will alert (hopefully call) you to let you know there is a problem and then the meter starts. Okay...?

Some companies will monitor your computer or server and respond to any alarms they receive, but then charge if they have to come on-site. Okay...?

It gets more and more complicated.

The problem with that model is they get themselves in the door with their introductory price of $19 per computer or $75 per server.  Which sounds great, at first. Then you find out you still have to pay hourly rates for various scenarios, you still have to purchase and maintain hardware, you still have to purchase and maintain software, etc...

You still have the same headaches but you may have let your IT person go and "outsourced" his/her functions.  Saving you money, so you thought.

To me all you have done is put your IT person on call for a small fee and then will pay him/her handsomely when something breaks.

You have not fixed your IT costs.  You still have tons of hardware and software to support.  You have no disaster plan. 

You still have a blackhole in which you are just throwing money at each month.

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posted by Dale Frohman - President Spiderhost

at 5:55 AM Permalink

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